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Warranty Claim Sufficient.?

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(@black-racoon)
Member Admin
Joined: 16 years ago
Posts: 2007
Topic starter  

Hey, I wrote this claim up but just wondering if I have left anything out or should remove anything, Im currently supplying with 1 year warranty on built machines, so I am just wondering if this is sufficient to cover my bottom most of the way :).

Warranty Claims:

Warranty does not cover any malfunction or failure in a result from accidental, deliberate, improper, unauthorized repair or modification of the equipment or software. No part will be under warranty if it was affected by any other external component or factor. Under no circumstances can refunds be made, although the replacement of the damaged or faulty can occur due to manufacturer’s warranty. No Replacement will occur if the original part is not returned first.

Warranty only covers the hardware components it does not cover software of the machine or errors that may occur with use of the machine. If these errors occur it is often due to improper and/or incorrect use of the software. The charge for fixing software related issues is the standard computer fixing fee.

Warranty becomes void with the above if the hardware is found to be tampered with or altered in any way. This includes voltage and over clocking alterations to hardware as well as replacement of incompatible components.

Procedure to Claiming Warranty:

When Claiming Warranty it is essential that a receipt is provided along with the machine that was purchased with us. If the machine does not contain a hardware fault then the standard fee of computer repair will be charged for the time required to diagnose the problem. If the items are sent by delivery from the customer, the customer is liable to pay for the freight charges for sending the item to us.


   
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(@bucket)
Estimable Member
Joined: 16 years ago
Posts: 182
 

“failure as a result of accidental”
“damaged or faulty part can”
You could also mention who pays the return freight, from this it appears that will be you but no harm stating it.
Make sure you are using quality components, 12 months is a long time but also a fair length of time from customers point of view.

Google up some of the larger online companies supplying built up computers and look at their terms and conditions, someone like Dell would have all their i’s dotted and t’s crossed. 😀 😀

WE ALL HAVE A PHOTOGRAPHIC MEMORY…………………UNFORTUNATELY SOME OF US HAVE NO FILM


   
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(@bronco)
Eminent Member
Joined: 15 years ago
Posts: 30
 

bucket has got all the things that are bad about it otherwise its good

All the best BRONCO


   
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(@bucket)
Estimable Member
Joined: 16 years ago
Posts: 182
 

You could also absolve yourself for responsibility of data loss including during your repair. 😀 😀

WE ALL HAVE A PHOTOGRAPHIC MEMORY…………………UNFORTUNATELY SOME OF US HAVE NO FILM


   
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(@black-racoon)
Member Admin
Joined: 16 years ago
Posts: 2007
Topic starter  

You could also absolve yourself for responsibility of data loss including during your repair. 😀 😀

Cheers, The added bit?

We are not held liable for any data loss during a maintenance nor if a component becomes faulty and results in data loss. In most cases backups will be possible of all your data.

Added in: In almost all cases the identical component will be used for replacement, if this is found to be not possible in the circumstance then you will be notified. All other parts that are not under warranty or for any other upgrade on a component will be the price of the component.


   
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(@nelots)
Noble Member
Joined: 16 years ago
Posts: 2047
 

Why bother with warranty issues?? These days everyone is pawning that to the manufacturers.
Pretty much every brand has their service centre somewhere in Australia so just give the customers the details for them to RMA their own shit.

If the customers complain just say you can do it for them but it’ll take twice as long to process. Also when the manufacturers involved, freight costs are pretty much covered by them opposed to you and the customer having to fork out $$$ for the return parcel.

Your an inbecile full stop.

noobItUp <> sorry I started playing with butz again


   
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(@hicksy)
Prominent Member
Joined: 16 years ago
Posts: 772
 

Br ill send you our disclaimer from work.

it’s been reviewed and written by a solicitor to cover our asses.

EVEN HAS ACTS OF GOD IN THERE 😀

will send to ya monday from work.

it has everything. we print it on the back of our invoices in about 8 font and it takes up the whole page lol

Firm but fair

-OZ-noobItUp <> I LOVE JUSTIN BIEBER!!!


   
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(@the-admiral)
Prominent Member
Joined: 16 years ago
Posts: 726
 

Hicks is cool.


   
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(@trigger-happy)
Noble Member
Joined: 16 years ago
Posts: 1460
 

If all you are doing is putting together computers from other manufacturers parts, you don’t really need all too much.
You only thing you are responsible for is putting the parts in correctly, if you didn’t, you are at fault. Otherwise, as cheekz said, it is up to them to hassle the manufacturer. Although, you could handle this for them if you wanted, and just mark up the price.
So for instance, their ram dies or something under warrenty, they bring it back to you, you charge like $20 over the actual costs of sending it off etc and sending it back to them. It is a bit of extra work, but depending who you are selling computers to, read: stupid people, it could be worth it.
Hicks’ thing will be overkill but at least it will be airtight 🙂

Cheers


   
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(@black-racoon)
Member Admin
Joined: 16 years ago
Posts: 2007
Topic starter  

Basically that is all I would be doing, some other stuff but the warranty is to cover for assembly of machines for people.

Just a quick question… would 450Watts be enough for a HD4560… 4GB DDR2 800 RAM.. Core 2 Quad 2.66 Q9400, Standard atx mobo (with support for the previous), 1TB HD? (Although it shud only use those 5.5Volt plugs)?

Edit: Don’t worry thermlatake has a really nice Watt Calculator for PC components. 🙂 And it would be fine wiht about 50-100 watts to spare when its running at full capacity.


   
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(@the-admiral)
Prominent Member
Joined: 16 years ago
Posts: 726
 

http://educations.newegg.com/tool/psucalc/index.html
I get 314W for that configuration, using a high-end desktop motherboard.

http://educations.newegg.com/tool/psucalc/index.html
More precise calculator but it is horrible to use in comparison. Too complicated.

450W PSU should be fine. Assuming that the HD is just a 7,200 RPM SATA drive. Speed and type affect requirements, not size. Though increased size may result in slightly more searching.

For you or someone else? 4650 is a nice card.

Also, OCing may need higher PSU. Lots of factors to take into account. Other PCI cards too, like TV tuners. USB powered external devices – eg Phone/MP3, portable HD. Lots of things to take into account.

And home-made USB powered devices too. [url] http://www.maximumpc.com/article/featur … page=0%2C0[/url]


   
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(@nelots)
Noble Member
Joined: 16 years ago
Posts: 2047
 

Basically that is all I would be doing, some other stuff but the warranty is to cover for assembly of machines for people.

Your warranty should only cover assembly and installation of parts nothing else. To save money and time you should always pawn off as much as possible to the customer. As I said if you make sure that the customers contact manufacturers for faults that’ll surely save you alot of money on freight costs as manufacturers will organize a courier to pick up and deliver the goods with the customer.

Just a quick question… would 450Watts be enough for a HD4560… 4GB DDR2 800 RAM.. Core 2 Quad 2.66 Q9400, Standard atx mobo (with support for the previous), 1TB HD? (Although it shud only use those 5.5Volt plugs)?
Edit: Don’t worry thermlatake has a really nice Watt Calculator for PC components. 🙂 And it would be fine wiht about 50-100 watts to spare when its running at full capacity.

It depends on the brand of PSU you are planning to match it with. Make sure its a proper brand PSU with high 80%+ efficiency, the cheaper ones are just that….. CHEAP and if you do go the budget path, I’d advise you to grab a 500W minimum.

Your an inbecile full stop.

noobItUp <> sorry I started playing with butz again


   
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